Product Warranty
All Shade Innovations (SI) products are designed and manufactured in our headquarters located in Austin TX, USA. We are extremely dedicated to quality and provide a 1-year manufacturer defect & workmanship warranty to all new projection screens purchased from an authorized Shade Innovations dealer. We urge all customers to please perform all service and maintenance of SI products through an authorized Shade Innovations Dealer.
Even though quality is one of our main areas of focus, issues can still arise from time to time. If you need to file a warranty claim, we recommend that you contact the authorized dealer from whom you purchased your product.
This Limited Warranty (the “Warranty”) covers each product (“SI Product”) manufactured by Shade Innovations (“SI”) or assembled from components (“SI Components”) manufactured by SI, for the applicable warranty period hereinafter stated. By purchasing a SI Product, the end-user agrees to be bound by the terms of the Warranty. If a SI Product or SI Component is defective in material or workmanship within the warranty period applicable to it, SI will repair or replace, at SI’s sole discretion, the defective product or component. SI’s obligation does not include labor or shipping costs, which are the responsibility of the end-user. SI reserves the right to issue a cash refund in an amount equal to the cost of repair or replacement in lieu of repair or replacement
WARRANTY PERIODS
Base Warranty Periods
Except as otherwise expressly stated herein, the warranty period for an SI Product or an SI Component is five (5) years.
The Warranty applies only to the initial end-user of the SI Product and may not be transferred or assigned. If the product is required to be installed by an authorized SI dealer, an application warranty period begins on the date of product shipment from SI. If no assembly or installation by an authorized SI dealer is required, an applicable warranty period begins on the end-user’s invoice date. SI reserves the right to inspect the product or component involved in any warranty claim. Any claim under the Warranty must be made in writing, within 30 days following the date on which the claim arises and must be accompanied by a copy of the end-user’s original invoice and proper documentation (photos, video, written description, etc.) to support the claim. Repair or replacement of a part or product pursuant to the Warranty shall not have the effect of extending a warranty period.
Specific Warranty Periods
Each of the following products and components has the warranty period set forth opposite it:
5 years against corrosion and cosmetic deterioration under normal conditions. Individual standard components such as accessories made of aluminum, die-cast aluminum, stainless steel, PVC, plastic, nylon, etc. (excluding custom parts). Metal finishes (powder coated or painted exposed surface aluminum and steel components). Exterior solar shades steel cables, steel cable tensioners and brackets.
Supplier Warranties
The following items are covered by a separate manufacturer’s limited warranty. SI will supply copies of such warranties upon request. 1 year on gaskets, brushes and inserts. 5 year on Somfy Electric Motors and fabrics.
No person or entity (including any SI distributor, representative or employee) is authorized to make any modification, extension, or addition to this Warranty. If any term is held to be illegal or unenforceable, the legality or enforceability of the remaining terms shall not be affected or impaired.
All disputes arising from this Warranty are governed by the laws of the State of Texas, and any action to enforce the Warranty must be initiated in Denton County, Texas.
THE WARRANTY IS VOID IF:
SI has not been paid in full for the SI Product, and/or in accordance with any payment terms, prior to a warranty claim.
Any changes, modifications, additions or attachments are made to an SI product without the prior written consent of Shade Innovations.
Any components used in, or used to assemble or install, an SI Product are not SI Components, components supplied by SI, or components approved in writing by Shade Innovations.
The SI Product is assembled or installed by any person or entity other than SI or the authorized trained SI dealer from whom the product was purchased, unless previously authorized in writing by SI.
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